Impossible to contact for exchange/refund
Ordered two bottles of White Sands Liquid Texture styling formula for hot tool use, specifiying in the instructions that I did NOT want the hair spray, but the thermal lotion. Ordered arrived with two bottles of hair spray. Found it impossible to contact the company for an exchange. Called the *******813 number multiple times and nobody available, went online to customer service at *******@sleekship.com and it takes you to the site saying they are unavailable so please call, and back and forth and back and forth. Went to the website and found a Chat, but it said they are off line. Later tried the chat again as it said they were available, and got no response to my message after half an hour. What gives here? First, they can't read or they would not have sent me what I specifically said I did not want. Second, I find it shady that no matter which of the three ways you are given to contact them results in no contact. Went to the Better Business Bureau and found multiple complaints about this company. I would not ever order from this company again. I don't believe they are legit.